Terms and Conditions

RETURN POLICY

IDFR.com provides you with a 30-day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product. (Some restrictions apply.) If you find that you are not completely satisfied with your purchase, give us a call. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.

Non-defective items that have not been installed should be returned in new condition and with an original receipt/invoice number.
Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.
The following items are not eligible for return:

  • Custom and/or special order items.
  • Freight shipments.
  • Items delivered more than 30 days ago.
  • Installed items.
  • Modified items (an item that has been drilled or altered in any way).

If your return is due to our error, we cover all of the fees. If you are unsatisfied with the product, we will happily refund the purchase price minus a 25% return/restocking fee. Exchanges are subject to a 10% return fee.

RETURN PROCEDURE

Returns are a part of shopping, we know that. We’re here to help you through it.

1. Contact Us
Give us a call and we’ll get the process started.
Customer Service: 718-360-5369
Hours: 9 a.m. – 6 p.m. Monday to Friday, EST
Hours: 10 a.m. – 2 p.m. Saturday, EST

2. Receive Return Material Authorization
We’ll send you a Return Material Authorization (RMA) along with a return shipping label to get the product back to us.

3. Pack It Up & Ship It Back
Pack the product in its original packaging. Include all items and note any missing parts.

4. Receive Refund or New Item
Once the product is received, we’ll issue your refund or ship the new item.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

Hundreds of thousands of products go through our warehouse every day. We care for each and every one of them, but sometimes things go wrong. If you receive a damaged or defective product, give us a call. We’ll send you a replacement.

If you believe you have received an incorrect product because it does not fit or align correctly, there may be a simple fix. Give us a call. If we can’t solve the problem, we’ll send you a replacement.

ORDER CANCELLATIONS

Orders cannot be canceled by email or voicemail; you must call in to let us know. Cancellations for custom made products must be received within 48 hours of the order being placed. Custom made products may be subject to fees upon cancellation due to manufacturer production costs. Fees may range from $50 – $225 depending on which part of the process the cancellation is requested.

Please double check your email order confirmation for any errors as soon as you receive it. If there is an error, it is much easier to correct before any product is shipped.

BILLINGS, REFUNDS AND CREDITS

Order payments may be collected at the time the order is placed. Returns minus the applicable restocking fees are issued when they are received and inspected by our warehouse, and will be processed using the same method as initial payment.

ACCEPTING THE TERMS OF USE

The terms of use below establish guidelines for your access to and use of IDFR.com, including any content, functionality and services offered on or through IDFR.com, whether as a guest or a registered user.

Please read the Terms of Use before you start to use IDFR.com. By using IDFR.com, you accept and agree to be bound to and abide by these Terms of Service and our Privacy Policy. If you do not agree to these “Terms of Service” or the “Privacy Policy”, you should not access or use IDFR.com.

IDFR.com is offered and available to users who are 18 years of age or older. By using this site, you represent that you are 18 years of age or older, or if you are younger than 18, you are visiting the site under the supervision of a parent or guardian.

CHANGES TO THE TERMS OF SERVICE

We may revise and update these Terms of Service from time to time at our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of iDFR.com afterwards.

Your continued use of IDFR.com following the posting of revised Terms of Service means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding once made.

PROHIBITED USES

You may use IDFR.com only for lawful purposes and under these “Terms of Service”. You agree not to use IDFR.com:
In any way that violates any federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
To send, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
To impersonate or attempt to impersonate a IDFR employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of IDFR.com, or which, as determined by us, may harm IDFR or users of IDFR.com or expose them to liability.

ADDITIONALLY, YOU AGREE NOT TO

Use IDFR.com in any way that could disable, overburden, damage, or impair the site or interfere with anyone else’s use of IDFR.com, including their ability to engage in real time activities through IDFR.com.
Use any robot, spider, or other automatic device, process, or means to access IDFR.com for any purpose, including monitoring or copying any of the material on IDFR.com.
Use any manual process to track or copy any of the material on IDFR.com or for any other unauthorized purpose without our prior written consent.
Use any device, software, or routine that interferes with the proper working of IDFR.com.
Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or harmful.
Use any robot, spider, or other automatic device, process, or means to access IDFR.com for any purpose, including monitoring or copying any of the material on IDFR.com.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of IDFR.com, the server on which IDFR.com is stored, or any server, computer, or database connected to IDFR.com.
Attack IDFR.com via a denial-of-service attack or a distributed denial-of-service (DDOS) attack.
Otherwise attempt to interfere with the proper working of IDFR.com.

TRADEMARKS

The IDFR name, the terms IDFR (Ideas First Automotive), the IDFR logo design and all related names, logos, product and service names, designs, and slogans are trademarks of IDFR or its affiliates or licensors. You may not use such marks without the prior written permission of IDFR. All other names, logos, product and service names, designs, and slogans on IDFR.com are the trademarks of their respective owners.

CHANGES TO IDFR.COM

We regularly update the content on IDFR.com, but there may be times when content is not fully complete or up-to-date.

INFORMATION ABOUT YOU AND YOUR VISITS TO IDFR.COM

All information we collect on IDFR.com is subject to our Privacy Policy. By using IDFR.com, you consent to all actions taken by us with your information in compliance with the Privacy Policy.

WARRANTIES

WARRANTY CLAIMS FOR PRODUCTS SOLD ON IDFR.COM

Each product on our site is backed by a manufacturer’s warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact our Customer Service Department. IDFR.com is not responsible for providing warranty or returns, but we will assist with this process with the manufacturer to help you.

PRODUCT AND PRICING INFORMATION ON IDFR.COM

If a product on IDFR.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, IDFR will issue a credit to your credit card in the amount of the incorrect price.

Your use of IDFR.com, its content, and any services or items obtained through IDFR.com is at your own risk. They are all provided on an “as is” and “as available” basis, without any warranties expressed or implied. Neither IDFR nor anyone associated with IDFR makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of IDFR.com. Neither IDFR nor anyone associated with IDFR warrants that IDFR.com, its content, or any services or items obtained through IDFR.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that IDFR.com or any services or items obtained through IDFR.com will otherwise meet your needs or expectations.

To the full extent of the law, IDFR.com hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or IDFR.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer’s hardware or software or other material you own to your use of IDFR.com or any services or items obtained through IDFR.com or to your downloading of any material posted on it, or any website linked to it.

The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

LIMITATION ON LIABILITY

In no event will IDFR.com, Broadfeet Motorsports Equipment LLC, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, IDFR.com, any websites linked to it, any content on IDFR.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.

The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless IDFR.com and IDFR Automotive Inc., its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Service or your use of IDFR.com, including, but not limited to, your User Contributions, any use of IDFR.com’s content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from IDFR.com.

GOVERNING LAW AND JURISTICTION

All matters relating to IDFR.com and these Terms of Service and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to these Terms of Service or IDFR.com shall be executed exclusively in the federal courts of the United States or the state or county courts that govern the State of New York. We retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Service in your country of residence or any other relevant country. You waive all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

WAIVER AND SEVERABILITY

No waiver by IDFR.com or IDFR Automotive Inc. of any term or condition set out in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of IDFR.com or IDFR Automotive Inc. to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

ENTIRE AGREEMENT

These Terms of Service, our Privacy Policy and Terms of Sale constitute the sole and entire agreement between you and IDFR.com, IDFR Automotive Inc. regarding IDFR.com and replace all prior and concurrent understandings, agreements, representations, and warranties, both written and oral, regarding IDFR.com.

YOUR COMMENTS AND CONCERNS

IDFR.com is operated by IDFR Automotive Inc., which is located at:
110 Jericho Turnpike 2nd Floor
New Hyde Park, NY 11040
All notices of copyright infringement claims should be sent to info@IDFR.com

All other feedback, comments, requests for technical support, and other communications relating to IDFR.com should be directed to: info@IDFR.com.