IDFR.com provides you with a 30-day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product. (Some restrictions apply.) If you find that you are not completely satisfied with your purchase, give us a call. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.
Non-defective items that have not been installed should be returned in new condition and with an original receipt/invoice number.
Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.
The following items are not eligible for return:
- Custom and/or special order items.
- Freight shipments.
- Items delivered more than 30 days ago.
- Installed items.
- Modified items (an item that has been drilled or altered in any way).
If your return is due to our error, we cover all of the fees. If you are unsatisfied with the product, we will happily refund the purchase price minus a 25% return/restocking fee. Exchanges are subject to a 10% return fee.
Returns are a part of shopping, we know that. We’re here to help you through it.
1. Contact Us
Give us a call and we’ll get the process started.
Customer Service: 718-360-5369
Hours: 9 a.m. – 6 p.m. Monday to Friday, EST
Hours: 10 a.m. – 2 p.m. Saturday, EST
2. Receive Return Material Authorization
We’ll send you a Return Material Authorization (RMA) along with a return shipping label to get the product back to us.
3. Pack It Up & Ship It Back
Pack the product in its original packaging. Include all items and note any missing parts.
4. Receive Refund or New Item
Once the product is received, we’ll issue your refund or ship the new item.